Forum to download books This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services. Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

This-Is-Service-Design.pdf
ISBN: 9781491927182 | 400 pages | 10 Mb

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  • This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
  • Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
  • Page: 400
  • Format: pdf, ePub, fb2, mobi
  • ISBN: 9781491927182
  • Publisher: O'Reilly Media, Incorporated

Download This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

Forum to download books This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

Overview

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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  • Gary Susman, Jeannine Dillon, Bryan Cairns
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A fully illustrated and authorized episode guide celebrating the twenty-fifth anniversary of the hit-television show Friends, including a look behind-the-scenes of cult-favorite episodes, exclusive photos from Warner Bros., brand new interviews with show creators Marta Kaufman, David Crane, and set designer John Shaffner, and more. The beloved show Friends introduced the world to six young New Yorkers living together, falling in love, breaking up (cue Ross’s “We were on a break!”), and getting into hilarious shenanigans, which became an instant classic formula that inspired dozens of “hangout sitcoms” long after the show’s reign. But no sitcom has ever come close to the series that started it all, spawning iconic looks like “the Rachel” and timeless catchphrases like “How you doin’?” while creating a cultural sensation that catapulted the cast members to instant mega-stardom.

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  • MEDICINA PERIOPERATORIA EN EL PACIENTE DE EDAD AVANZADA
  • JORGE CASTILLO MONSEGUR, FERNANDO ESCOLANO
  • Número de páginas: 240
  • Idioma: CASTELLANO
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La población en los países industrializados y en vías de desarrollo cada día tiene una mayor esperanza de vida. El aumento de la población geriátrica unido al incremento de la demanda asistencial y de una mayor calidad sanitaria (mayor especialización y alta tecnología) por parte de la sociedad supone un fuerte incremento sanitario. La prolongada supervivencia favorece el desarrollo de enfermedades degenerativas, neoplásicas y de inmunosupresión, condicionando que algunos procedimientos quirúrgicos se realicen casi exclusivamente en pacientes geriátricos. Debido a la edad y patología asociada, estos pacientes tienen una mayor morbimortalidad. Además precisan de mayores cuidados perioperatorios por una mayor incidencia de enfermedades crónicas asociadas, polifarmacia y un mayor porcentaje de intervenciones quirúrgicas por procesos agudos o crónicos. La atención perioperatoria de los pacientes de edades avanzadas, comporta el trabajo conjunto entre distintos equipos (anestesiólogos, geriatras, especialistas quirúrgicos, rehabilitadores, fisioterapeutas, enfermeras especializadas, etc.). La atención multidisciplinar perioperatoria especializada tendrá una gran repercusión en los meses y años siguientes a la cirugía, para conseguir el objetivo de disminuir la morbimortalidad y reintegrar al paciente a su situación basal o con las mínimas dependencias posibles…..

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